How to manage a residential resort
Managing a residential resort requires a very specific set of skills and resources that
blend hospitality, property management, and community development skills. Unlike traditional resorts, which cater only to short-term guests, residential resorts serve both homeowners and holiday guests, all of whom expect a seamless blend of luxury living and resort-style amenities.
Esenzia stands out because it has a great deal of experience in the following fields:
- Hospitality and the operation of a reception, restaurants, cleaning and holiday rentals management
- The administration and day to day operating of community services, including coordinating security, gardeners, deliveries and maintenance
- Property development -understanding the process enables us to also advise developers during the design and product or service definition process
Combined, these skills ensure that Esenzia fits perfectly in the niche between hotel operators and conventional property management companies, neither of which has the specific set-up required to successfully operate a residential resort.
What’s more, if your development or community has luxury amenities such as pools, gym, spa and restaurant/coworking area, and especially if you have a reception that offers concierge services, we provide in-house staff and an Operations Manager who becomes the on-site point of reference for everything – rather than having to deal with lots of different people who are remote and therefore not as accountable.
We can manage the community well and liaise with gardening, security, housekeeping and maintenance staff because we are also experienced in the administration of residential complexes, so we work very closely with the administrators and owners to ensure a smooth and cost-efficient operation.
Creating an experience
But we take it further, focusing not only on efficient practical operation and the provision of a wide range of standard and also additional concierge services, but also on creating a very special lifestyle-focused experience for owners and their guests. Put differently, we work hard to ensure that resident and holiday guest alike enjoy an exclusive, five-star experience and can make the most of the amenities and services that come with the properties they have chosen.
To help ensure this we have on-site staff and a manager that oversees the entire process, and of course we encourage contact and feedback. We are here for you and work hard to maintain high standards, employing the latest software and also providing clear and easy to use formats for bookings, concierge and other services.
We work in a transparent way that likes interaction between our team and yourselves, be it a homeowner or a holiday guest. We do this by balancing hospitality, property management and community engagement. It is a highly specialised field, but the Costa del Sol has a specialist firm with the right experience, resources and dedicated teams to provide a seamless balance between home and resort. It’s called Esenzia!